Cards - These are A6 size (unless otherwise stated), and produced by hand using images reproduced from my paintings. Cards are blank inside and hand signed by myself on the back. Cards come in a protective cellophane sleeve with an envelope.
Prints - These are produced for me using archive quality inks on archive quality paper. Each print has a 5mm border to aid mounting and comes wrapped in cellophane against a stiff greyboard backing. Where available larger prints may be rolled and supplied in a cardboard tube.
Payment is processed securely by PayPal on behalf of Richard Paul Art. All orders have the full security and protection you would expect from PayPal. Personal details required to make the transaction are used just for that and nothing else.
Goods are normally dispatched within a few days of receiving your order. In the rare circumstance that I am not able to do so, I'll notify you by email of any delay or problem with fulfillment. I use royal mail for deliveries, so they usually take a few days from dispatch before they arrive. If after two weeks you are still waiting, please get in touch so I can arrange a replacement or refund.
Cards are hand produced on demand
Prints are produced for me by a third party
Mugs are from limited stock which will not be replaced (as I am discontinuing them)
Mini Originals are just that - unique, original and already in existence and thus available to send out, but not possible to replace.
Should you be unsatisfied with your order, for whatever reason, please get in touch by email, explaining the issue, and if applicable, including any pictures.
In most cases I can offer a replacement (except where the product is an original or of limited stock)
Failing that, I am able to offer a full refund.
Whatever the case I will do my utmost to ensure your satisfaction.